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Clickshare CX-20, CX-30 and CX-50 FAQs
Clickshare CX-20, CX-30 and CX-50 FAQs
Ian Maison avatar
Written by Ian Maison
Updated over a week ago

Will the Instructional Bar at the bottom disappear?

Unfortunately the instructional Bar will always be at the bottom of the screen, however you can still see the content through the bar. The bar size depends on the screen size and the values set on the Personalization-On-screen ID field. Please get in touch with Clickshare support for further information.

How do I edit the timeout for the Standby Mode?

Go to ECO or Standby Mode timeout configured on “System – Energy Savers” menu to avoid the screen being off while showing content via our Browser player

Do I need to have the dongle plugged in at all times?

No, it’s not needed to have the dongle plugged in at all times, however you may see content stops playing after a certain amount of time. You can change this timeout of when the screen would go black to never by going to Screensaver time within the “Display & Audio– Outputs” menu and setting this to “Never”.

Does IPTV work on this device?

IPTV streams do not work on this device due to the builtin browser (Chromium 83) not supporting HLS streams

What is the total storage capacity for the 3 models?

Storage for each model varies, but at this time the available storage limit is set to 256MB, of which 80% is usable by the browser.

How can I find out more?

You can always search for answers with the Signagelive Help Centre, but rest assured we have a dedicated Support Team that are ready to assist you with any questions you may have, so please contact us for any help you require.

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