Welcome to using Signagelive

Welcome to using signagelive,

Thank you for your interest in our digital signage software. signagelive is a cloud-based, multi-award winning digital signage solution, which from your internet browser allows you to manage and update any digital signage device. The following guide will show you, regardless of your experience with our software, how to get underway with signagelive and help you with: 

• A Video Introduction to signagelive
• Understanding the Minimum Requirements
• Preparing your Computer for signagelive
• Understanding the features before you download
• Downloading and Installing the software
• Working behind a Secure Network Infrastructure
• Getting Started & Support

Before we begin, please be aware that if you do have any questions or require any assistance from us, then please do not hesitate to contact the signagelive Support Team at any stage. Do not be afraid to ask as many questions as you need, whether you are a new user or have been using our software for some time – we will be happy to help you.

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Introductory Video

So now you are ready to get underway and begin learning about signagelive. To start you off, why not take a moment to watch our two minute introduction video to our software featuring our CEO, Jason Cremins.

When you've watched the video you'll be well on your way to understanding signagelive and what it can achieve for you. 

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Understanding the Minimum Requirements

We are often asked by our users whether the hardware they have will be suitable for using our software. The answer to this question is dependent on the type of media content and design features you wish to use, so if you are wanting to just show still images then you can use a lower specification player; whereas layouts with multiple tickers and video will require a higher specification.

The minimum level of specification would be:

• Operating System - Windows 7, Windows XP or Embedded Versions.
• Processor and Speed - 1.6 GHz single-core processor or higher. (x86)
• RAM - 1GB

If you are interested in reading about hardware we recommend, please click here to learn more.

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Preparing your Computer for Signagelive

Now that you know what your hardware player can achieve, you will also need to ensure your player has the following software installed.

• Administrator Rights - If you do not have administrator rights, please contact your IT department for assistance.
• Microsoft .NET Framework 2.0 - If you do not have this installed on your computer you can download it by clicking here.
• Adobe Flash Player - The latest version of the Adobe Flash Player is available by clicking here.
• Combined Community Codec Pack – The latest version of our recommended codec pack is available by clicking here.
• DirectX – The latest version can be found by clicking here.

One of the key issues new users experience is that they do not install the Combined Community Codec Pack and then their video deployments do not appear to play.Do not let yourself experience the same issue, please do ensure you download and install the Combined Community Codec Pack on to your signagelive player.

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Understanding the features before you download

Well done, you have now prepared your signagelive player and installed the correct additional software. You are now ready to click here to login to your signagelive account.

When you are logged in to your signagelive account, you will now be able to click on the Downloads option found at the top right of your account window. You can now select your desired signagelive version, however, before you do – perhaps now is a good time to highlight the features of all four versions of signagelive.

	Display	Desktop	Screensaver	Virtual Player	BrightSign
Media Support
Videos
Images
Flash Files
Webpages
Audio
Streamed Video
Streamed Audio
Media RSS (MRSS)
TV Overlay
samsung Picture in Picture Samsung Picture In Picture Signagelive Has The Ability To Show Video From Another Source Such As A TV Tuner Or External Video Input On Samsung Hardware Models.
Interrupts
RSS Tickers
Playlist Triggered Interrupts
	Display	Desktop	Screensaver	Virtual Player	BrightSign
Scheduling
Store And Forward Schedule
Just in Time Schedule
Auto Schedule
Download Confirmations
Content Check Confirmations
Health Check Confirmations
Recurrence
Asset Level Recurrence
Time to life Expiry
Nested Playlist
Local User Manager
Impression Logging
	Display	Desktop	Screensaver	Virtual Player	BrightSign
Layouts
Fullscreen Playback
Split screen Layout
	Display	Desktop	Screensaver	Virtual Player	BrightSign
Control
Synchronisation
Screen Control

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So where do I download and how do I install?

So now you know what each of the signagelive versions can do, you can select the relevant option from the Downloads area in your account. You will find the Downloads area at the top right of your signagelive account when you login. Here's a screenshot to show you:

After you click the Downloads link at the top right of your account, you will now be taken to a Downloads & Resources page and will find the different versions of signagelive within the signagelive client software section. Here's a screenshot to show you:

When about to save the signagelive software, we recommend saving it to your local hard drive and then running the installation program. Once successfully downloaded, please can you double-click the application file and follow the prompts.

You can find guides for all our software versions as per below:

Display Edition	How to Install (Click Here)	Take a look at our guide (Click Here)
Desktop Edition	How to Install (Click Here)	Take a look at our guide (Click Here)
Screensaver Edition	How to Install (Click Here)	Take a look at our guide (Click Here)
Virtual Player Edition	How to Install (Click Here)	Take a look at our guide (Click Here)

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Working behind a secure network infrastructure

We appreciate that a lot of users can be behind very secure infrastructures and for security reasons are not allowed complete access to the internet. Do not worry as in terms of signagelive, you can get your players to connect to our signagelive server with the use of Domain Names or Static IP Addresses. However, you or your IT Team would like to achieve a connection is your decision.

Domain Names	Static IP Addresses
To ensure that you continue to be able to use the signagelive service, please ensure that your firewall is configured to allow the addresses below, you may need to forward this to your internal IT team for assistance with this:	Alternatively, if you company IT policy requires IP Addresses rather than domain names these are:
*.signagelive.com on ports 80 and 443 c274425.ssl.cf3.rackcdn.com - port 443 c625782.ssl.cf3.rackcdn.com - port 443	31.222.175.40 31.222.175.66 46.38.178.118 46.38.178.155

Please note the Static IP Addresses are subject to change. We will keep this information up to date here for all users.

Getting Started and Support

So now you are under way and ready to begin learning more about signagelive. Below are some great resources to get you under way with our software, however, if you do have any questions or require assistance then please do contact the signagelive Support Team. The following resources will be of great use to you:

Getting Started Guide	If you are new user, take a look at our Getting Started Guide.
Webinars & Tutorials	Watch our recorded webinars which cover the basics of using signagelive.
Support Request	Contact our Support Team by raising a support case within your network.
Live Help	Talk the Support Team through your trial with our Live Help feature.
Join our Community	Search through our Community and ask questions and share ideas.
Pricing	If you are interested in our pricing, then feel free to take a look.

FAQ's - Answers to frequently asked questions

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What else do you need to know?

• The signagelive Support Team is available to all users, whether you are just trialling our software or a full paid user. Don't hesitate to contact us if you do need any assistance or have any questions. We're here to help you, so just get in touch.
• We always appreciate user feedback and feature requests from you all. If you have any ideas you would like to share with us and our signagelive community then you can post these here.
• If you are interested in our Case Studies and what we have done with our companies or work sectors, then take a look here.